Employees involved in the management of an IT Infrastructure who are required to work within working processes that are, or will be, organized according to ITIL ®.
Candidates who wish to progress further to the Practitioner or Manager's Certificate in IT Service Management or to certification in the area of ISO 20000. The Foundation Certificate in IT Service Management is a prerequisite for the Practitioner or Manager's Certificate in IT Service Management.
Staff entering an IT environment who might have day-to-day responsibilities within one or more of the service management disciplines.
Staff working in an IT service management discipline who wish to broaden their understanding of how their role fits into the wider service management framework.
Other staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.