Course Catalogue
Project Management Professional -PMP
Balanced ScoreCard program
Microsoft Project
Planning & Scheduling Professional (PSP)
Certification of Competency in Business AnalysisTM (CCBA)
Certified Business Analyst Program
Certified in Risk and Information Systems Control (CRISC® )
Certified in the Governance of Enterprise IT (CGEIT® )
Certified Information Security Manager-CISM®
Certified Information Systems Auditor CISA®
Certified Information Systems Security Professional -CISSP®
Certified Manager of Quality- CMQ
Certified Quality Engineer -(CQE)
Certified Quality Process Analyst -CQPA®
Certified Quality Technician - CQT®
Certified six sigma Green belt certification(CSSGB®)
Cisco Certified Network Associate CCNA®
CompTIA Security+
IOSH Managing Safely
IOSH Working safely
ITIL 2011 Foundation program
Management & Leadership skills for employees & managers
Mindset for today's Entrepreneur
PMI Agile Certified Practitioner (PMI-ACP)
PMI Scheduling Professional (PMI-SP)
Risk Management Professional- ( PMI-RMP)
Seven habits of effective managers & employees
Software Quality Engineer Certification - CSQE®


ITIL 2011 Foundation program
IT service management competence

Quick Details


Training ID ved#307
Description Foundation-level certification courses are the starting point for anyone who wants to become familiar with best practices for IT Service Management.
Training Method Classroom
Start Date Begins every month
End Date
Duration 25 hours
Bookings Status Active
Venue DUBAI

Training Overview


The overview of the program for ‘Foundation Certificate in IT Service Management’.

Service Strategy (SS) 
Service Design (SD) (Combination of Application Management and Service Delivery)
Service Transition (ST) (Handling the transition phase – Change and Release Management)
Service Operation (SO) (Mix of ICT Infrastructure Management, Application Management & Service Support )
Continual Service Improvement (CSI) (SQP , SIP, PDCA etc)

Target Audience


Employees involved in the management of an IT Infrastructure who are required to work within working processes that are, or will be, organized according to ITIL ®.
Candidates who wish to progress further to the Practitioner or Manager's Certificate in IT Service Management or to certification in the area of ISO 20000. The Foundation Certificate in IT Service Management is a prerequisite for the Practitioner or Manager's Certificate in IT Service Management.
Staff entering an IT environment who might have day-to-day responsibilities within one or more of the service management disciplines.
Staff working in an IT service management discipline who wish to broaden their understanding of how their role fits into the wider service management framework.
Other staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.

Schedule


Weekends
Regular
Fastrack

Fees


Available on request

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Project Management Professional -PMP Balanced ScoreCard program
Microsoft Project Planning & Scheduling Professional (PSP)
Certification of Competency in Business AnalysisTM (CCBA) Certified Business Analyst Program
Certified in Risk and Information Systems Control (CRISC® ) Certified in the Governance of Enterprise IT (CGEIT® )
Certified Information Security Manager-CISM® Certified Information Systems Auditor CISA®
Certified Information Systems Security Professional -CISSP® Certified Manager of Quality- CMQ
Certified Quality Engineer -(CQE) Certified Quality Process Analyst -CQPA®
Certified Quality Technician - CQT® Certified six sigma Green belt certification(CSSGB®)
Cisco Certified Network Associate CCNA® CompTIA Security+
IOSH Managing Safely IOSH Working safely
ITIL 2011 Foundation program Management & Leadership skills for employees & managers
Mindset for today's Entrepreneur PMI Agile Certified Practitioner (PMI-ACP)
PMI Scheduling Professional (PMI-SP) Risk Management Professional- ( PMI-RMP)
Seven habits of effective managers & employees Software Quality Engineer Certification - CSQE®

Vedant Trainings is based in Dubai and provides training/coaching programs in various areas of management, Project management/General Management, Leadership, Quality Management, Health and Safety management & IT.


About VEDANT Group
VEDANT Consulting
VEDANT Trainings


Vedant Trainings
P.O.Box : 112926
Dubai, United Arab Emirates
Tel : +971 (04) 3885223
Mob : +971 55 3351791
Email: info@vedanttrainings.com


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Tel: +971 (04) 3885223