Anyone looking to :
To have a fundamental understanding of quality philosophies, principles, systems, methods, tools, standards, organizational and team dynamics, customer expectations and satisfaction, supplier relations and performance, leadership, training, interpersonal relationships, improvement systems and professional ethics.
To have a fundamental understanding of a quality system and its development, documentation and implementation to domestic and international standards or requirements.
To have a basic understanding of the audit process including types of audits, planning, preparation, execution, reporting results and follow-up.
Will be able to develop and implement quality programs, including tracking, analyzing, reporting and problem solving.
To have ablility to plan, control and assure product and process quality in accordance with quality principles, which include planning processes, material control, acceptance sampling and measurement systems.
To have basic knowledge of reliability, maintainability, and risk management, including key terms and definitions, modeling, systems design, assessment tools and reporting.
To have a thorough understanding of problem-solving and quality improvement tools and techniques. This includes knowledge of management and planning tools, quality tools, preventive and corrective actions, and how to overcome barriers to quality improvements.
To have the ability to acquire and analyze data using appropriate standard quantitative methods across a spectrum of business environments to facilitate process analysis and improvements.